As per article 131 of the UAE labour law states that expenses for repatriation of an employee shall be borne by the employer unless employee has signed a contract that states he/she has waived this right or if the employee is taking up further employment in the UAE and is not returning back home.
If your employer in such a case fails to provide you the air ticket contact MOL @800665
For the housemaid :
The air ticket should be provided by sponsor is she is returning back home.
For any assistance with regards to domestic helpers contact immigration @8005111
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