An official at the Ministry of Labour states that an employee has the right to file a complaint against the employer.
This can be done through the ministry's websitewww.mol.gov.ae.
The employee can also call the toll-free number 800665, which allows him/her to file a complaint or to inquire about all his rights guaranteed by the Labour Code.
The employee can also e-mail the complaint tocallcenter@mol.gov.ae.
The Ministry of Labour official also clarified that its call centres are equipped to offer a wide variety of services to employees and employers.
Call centres are equipped to give information on procedures and laws, including the wage protection system (WPS), housing requirements for workers and working hours.
Employees can also track their complaints on the website.
" Through a service called e-natwasal, available on the website, an employee can review his labour contract and make a photocopy of it. "
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