Receiving enquiry on services, procedures and labour law
Receiving remarks and suggestions
Registering in e-netwasal service and receiving complaints that cannot be registered
Answer legal enquiries and calculate End of Service through specialized legal researchers
Assisting with WPS (wages protection system) procedure & issuesReceiving enquiry about establishment details
Receiving complaints regarding:
Salary Disputes
Accommodation Disputes
Issues of human trafficking
Working hours during Ramadan
Receiving complaints for non-compliance of midday break during summer
Remarks on the service center offices (Tas'heel)Working hours:
Saturday to Thursday (from 8 am until 10 pm)
Toll Free:
800-665
International call center:
00971-42148000
E-mail:
callcenter@mol.gov.ae
Languages:
Arabic, English, Russian, Filipino, Hindi, Somali, Afghan, Bengali, Farsi, Punjabi, Malayalam, Urdu, Tamil.
Feel free to Contact the Official MOL helpline which is exclusively available for all Employees under MOL for Guidance and support.
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Immigration Customer Care :
General Directorate of Residency and Foreigners Affairs-Dubai has launched
a toll free 'AMER service' for public complaints , suggestions and Inquiries.
The 24-hour service offers several communication options, such as toll-
free number (voice), fax ,e-mail and e-chat.
For Amer Chat the timings will be from 10.00am to 5.00 pm(EST), from Sunday to Thursday.
Toll free: 8005111
Tel (Int.): +971 4 313 9999
Fax: +9714 5011111
E-Mail: amer@dnrd.ae
Website : www.amer.ae
For those with immigration, visa and housemaid related issues feel free to call the immigration helpline
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